Returns & Exchanges
At Hella Heels, we want you to feel empowered in your footwear; if your heels aren't a perfect fit, you can return them within 14 days of delivery. Please ensure items are unworn and in their original packaging to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the shoes in their original box and protective dust bags, ensuring no scuffs are present on the soles or platforms.
Ship It Back
Print your prepaid shipping label from the portal and drop the package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the return, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing